Terms and Conditions

1. Definitions and Prevalence

1.1. Unless otherwise resulting from the text of these Terms and Conditions, the terms and expressions used herein, listed alphabetically below, have the following meaning:

• a) “Review”: rating (e.g., 1 to 5 stars) and/or comment assigned by one User to another User after an Event, under the Platform's terms.
• b) “Performance Fee (Cachet)”: amount agreed between Client and Musician for the provision of Musical Services, before the deduction of applicable Commissions.
• c) “Chat”: the Platform's internal messaging system, used for negotiation, communication, and support between Users.
• d) “Client”: User who hires Musical Services and publishes opportunities, including organizers and corporate entities.
• e) “Commission”: percentage deducted by KORDIA from the amount to be paid to the Musician, as consideration for technological intermediation and associated services.
• f) “Consumer”: a natural person acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, or professional activity.
• g) “Account”: User registration on the Platform, associated with authentication credentials and a Client or Musician profile.
• h) “Content”: any text, image, video, audio, document, message, review, or other material uploaded, published, transmitted, or made available on the Platform by Users or by KORDIA.
• i) “Course”: educational content made available at KORDIA Academy, consisting of modules and lessons, to which access is granted to the User after acquisition.
• j) “Dispute”: formal communication presented by a Client and/or a Musician regarding a Booking, including claims for non-performance, no-show, or material non-compliance.
• k) “Escrow”: mechanism for the temporary retention of funds through a Payment Service Provider, keeping the values paid by the Client under custody until verification of the release conditions.
• l) “Event”: activity or occasion for which the Client intends to hire a Musician (e.g., weddings, parties, corporate events, or studio sessions).
• m) “Instructor”: User, typically a Musician, who creates and makes Courses available at KORDIA Academy.
• n) “Job Board”: Platform functionality that allows the Client to publish opportunities and the Musician to present Proposals.
• o) “KORDIA Academy”: section of the Platform dedicated to the provision and acquisition of online video courses.
• p) “Musician”: User who provides Musical Services, including soloists, bands, technicians, and studios, who may also act as an Instructor.
• q) “Payout”: release and transfer of funds held in Escrow to the Musician through the Payment Service Provider used by the Platform.
• r) “Subscription Plan”: paid plan, monthly or annual, that confers additional features, changes usage limits, and may reduce Service Fees or Commissions.
• s) “Platform”: the KORDIA webapp, including any functionalities, dashboards, subdomains, APIs, and related services, operated by KORDIA Portugal, Lda.
• t) “Payment Service Provider”: third-party entity providing payment and/or account services necessary for processing payments, Escrow retention, and Payouts (currently, Stripe).
• u) “Professional”: a natural or legal person acting in the exercise of their commercial, industrial, artisanal, or professional activity.
• v) “Proposal”: conditions presented by a Musician or agreed between Client and Musician through the Platform, including price, duration, and requirements.
• w) “Booking”: electronic confirmation made through the Platform that formalizes the acceptance of a Proposal, constituting an exclusive agreement between Client and Musician.
• x) “GDPR”: Regulation (EU) 2016/679, of 27 April.
• y) “Balance”: remaining amount of the Performance Fee, by default corresponding to 70%, to be settled up to 24 hours before the Event.
• z) “Musical Services”: provisions of an artistic, technical, or training nature in the field of music, provided by Musicians through the Platform.
• aa) “Deposit”: initial payment, by default corresponding to 30% of the Performance Fee, intended to block the Event date.
• ab) “Service Fee”: amount charged by KORDIA to the Client as consideration for the use of the Platform, processing, and support.
• ac) “User”: any natural or legal person who accesses, navigates, creates an Account, or uses the Platform.

2. Scope of Application

2.1. These Terms and Conditions apply to all Users regardless of the electronic device used to access the Platform.

2.2. If the device does not allow proper viewing of these Terms, the User must contact KORDIA to request the document in writing.

2.3. When the User acts as a Professional, certain consumer protection standards may not apply under the law.

6. Privacy and Data Protection

6.1. KORDIA complies with GDPR and applicable national data protection standards.

6.2. The KORDIA Privacy and Cookies Policy is integrated into this instrument by reference.

6.3. The User must carefully read the Privacy and Cookies Policy before using the Platform.